We welcome you to our website and appreciate your interest in our company. We take the protection of your personal data very seriously. We process your data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU General Data Protection Regulation (EU GDPR) and the country-specific implementation laws applicable to us. With the help of this privacy policy we inform you comprehensively about the processing of your personal data by Technosoft and your rights. Personal data is the information that makes it possible to identify a natural person. This includes in particular name, date of birth, address, telephone number, e-mail address but also your IP address. Anonymous data exists if no personal reference can be established to the user.

Responsible body

Address: Technosoft
Avenue des Alpes 20
2000 Neuchatel – Switzerland
Contact information:
Website: www.technosoftmotion.com
Telephone: +41 32 732 5501
Fax: +41 32 732 5504
E-mail: PrivacyPolicy@technosoftmotion.com

Your rights as a data subject

First we would like to inform you about your rights as a data subject. These rights are standardized in Articles 15 – 22 of EU-GDPR. This comprises:
• Right of access (Art. 15 EU-GDPR),
• Right to erasure (Art. 17 EU-GDPR),
• Right to rectification (Art. 16 EU-GDPR),
• Right to data portability (Art. 20 EU-GDPR),
• Right to restriction of processing (Art. 18 EU-GDPR),
• Right to object to processing of data (Art. 21 EU-GDPR).

To assert these rights, please contact:
E-mail: PrivacyPolicy@technosoftmotion.com

Postal address:

TECHNOSOFT
Avenue des Alpes 20
2000 Neuchatel – SwitzerlandThe same applies if you have questions regarding data processing in our company. You have a right of appeal to a data protection supervisory authority. If you already are a Technosoft customer, supplier or employee or former employee, you are also welcome to contact your known contact person. This may be the case, for example, if you wish to notify us of changes regarding your contact details.

Purposes and legal bases of data processing

When processing your personal data, the regulations of the EU-GDPR are kept. The legal basis for data processing results in particular from Art. 6 EU-GDPR. We use your data for business initiation, to fulfil contractual and legal obligations, to execute the contractual relationship, to offer products and services as well as to strengthen the customer relationship, which may also include analyses for marketing purposes and direct advertising. Your consent is also a permission regulation for data protection. Here we inform you about the purposes of data processing and your right of revocation.

Disclosure of data

A transfer of your personal data to third parties will only happen insofar as this is necessary for the fulfilment of our contractual obligations or for the execution of the contract. Any further access to your information by third parties is not intended by us. In particular, we will not sell your data or use it in any similar way. We will comply with our duty of notification as required by law or authorities; in these cases, we will forward the relevant information to the public authorities.

Recipients of data / categories of recipients

Within our company, we ensure that only those persons receive your data who need it to fulfil their contractual and legal obligations.
Data is generally collected, processed and used by us, in particular, if we guarantee it. In certain cases, however, your data is also collected, processed and used by other companies of the Technosoft Group (affiliate companies) or by service providers having a business relationship with us. In the last-mentioned cases, however, we will see to it that the relevant legal data protection requirements and the obligations resulting from this privacy notice will be complied with. Any further access to your information by third parties is not intended by us. In particular, we will not sell your data or use it in any similar way. We will comply with our duty of notification as required by law or authorities; in these cases, we will forward the relevant information to the public authorities.
In some cases, service providers support our specialist departments in performing their tasks. The requisite data protection agreements are followed with all service providers. This includes in particular the conclusion of contracts for order processing, as well as the listing of all relevant service providers.

Third-country transfer / Intention to transfer data to a third country

Data is generally not transferred to third countries (outside the European Union or the European Economic Area). Should a data transfer take place in third countries in individual cases, all data protection requirements are followed with the business partner in these individual cases.

Duration of storage of the data

We store your data as long as it is needed for the respective processing purpose. Please note that numerous retention periods require that data must be stored further on. This applies in particular to commercial or tax storage obligations. If there are no further storage obligations, the data will be deleted as a matter of routine once the storage is no longer needed. Furthermore, we may retain data if you have given us permission to do so or if legal disputes arise and we use evidence within the statutory limitation periods of up to thirty years.

Secure transfer of your data

To protect the information stored in our company against accidental or deliberate manipulations, loss, destruction or access by unauthorized parties, we have implemented the corresponding technical and organizational safety measures.
The data exchange from and to our website is always encrypted. We offer HTTPS as a transmission protocol for our website, using the current encryption protocols in each case. The encryption techniques used at the moment can be viewed via the lock symbol of the browser address line. It is also possible to use alternative communication channels (e.g. by post).

Obligation to provide data

Various personal data is necessary for the establishment, execution and termination of the obligation and the fulfilment of the associated statutory and contractual obligations. The same applies to the use of our website and the various functions it provides. We have compiled the details for you in the course of this privacy notice. In certain cases, data also has to be collected and made available due to statutory provisions. Please note that it is not possible to process your request or to perform the underlying obligation without providing this data.

Categories, sources and origin of data

The respective context determines which data we process: This depends on whether you place an order or enter an enquiry in our contact form, whether you send us an application or submit a complaint. Please note that we may also make information available separately at a suitable location for special processing situations, e.g. when uploading application documents or for a contact enquiry (mandatory or optional details).

We collect and process the following data when you visit our website:
• Name of the internet service provider
• Information about the website from which you are visiting us • Web browser and operating system used
• IP address assigned by our internet service provider (in anonymous form)
• Requested files, transferred data volume, downloads/export of files
• Information about the websites you visit within our internet presence, including date and time

Cookies

Our websites utilize cookies in several places. They serve to make our service more user-friendly, effective and safe. Cookies are small text files that are stored on your computer and saved by your browser (locally on your hard drive).
Cookies allow us to analyse how users use our website. Thus we are able to tailor the content of the site to the requirements of the user. Cookies also make it possible to measure the effectiveness of a particular advert and show us where best to place it depending, for example, on the topics the user is interested in.
Most of the cookies we use are so-called “session cookies”. These are automatically deleted after your visit. Permanent cookies are deleted from your computer automatically when their period of validity has expired or if your delete them yourself before they expire.
We use cookies to make our service more user-friendly, effective and safe. Furthermore, we use cookies, as they allow us to analyse how users use our websites. Thus we are able to tailor the contents to the requirements of the user. Cookies also make it possible to measure the effectiveness of a particular advert and show us where best to place it depending, for example, on the topics the user is interested in.
Cookies are stored on the user’s computer and transmitted to our site. This is why you as a user also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or limit the transfer of cookies. In addition, already placed cookies can be deleted my means of an internet browser or other software programs at any time. This is possible in all common internet browsers. Please note: If you deactivate the setting of cookies, not all functions of our website may be fully usable.

User profiles / web tracking procedures

We use various analysis tools to improve your user experience. The legal basis for this is Art. 6 Para. 1 lit. f EU-GDPR. The individual tools are described in more detail below.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer to help the website analyse how users use the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Should IP anonymisation on this website be activated, your IP address will be truncated within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be first transferred to a Google server in the USA and truncated there.
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them with other services relating to website activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google.
You may refuse the storage of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie about your use of the website (including your IP address) by Google, and the processing of these data by Google, by downloading and installing the available browser plug-in from the following link. The current link is: http://tools.google.com/dlpage/gaoptout?hl=en.We collect and process the following data for a contact enquiry:
• Name, first name
• Company
• Address (street, house number, postal code, city, country)
• Phone number
• E-mail address
• Your message

The scope of the requested information may differ in the individual forms. A distinction is made between mandatory and optional details. If you have subscribed to the Technosoft newsletter, you may unsubscribe from it or information services service at any time. For this purpose you can simply use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address, unless you have expressly consented to the further use of your data, or we reserve the right to further use your personal data to the ends and in the manner permitted by the law, of which we inform you in this policy.

The newsletters sent out are analyzed by us with regard to user behavior. In doing so we collect the following analysis data: • Number of recipients
• Successful deliveries
• Undeliverable e-mails (hard/soft bounces)
• Total amount of clicks
• Click rate (CTR)
• Cancellations

The analysis of user data is only carried out by means of anonymized IP address, thus the data is not personal.

Use of SalesViewer® technology:

This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes.

In order to do this, a javascript based code, which serves to capture company-related data and according website usage. The data captured using this technology are encrypted in a non-retrievable one-way function (so-called hashing). The data is immediately pseudonymised and is not used to identify website visitors personally

The data stored by Salesviewer will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them.

The data recording and storage can be repealed at any time with immediate effect for the future, by clicking on https://www.salesviewer.com/opt-out in order to prevent SalesViewer® from recording your data. In this case, an opt-out cookie for this website is saved on your device. If you delete the cookies in the browser, you will need to click on this link again.

Automated case-by-case decisions

We do not use any purely automated processes to bring about a decision.

Order processing

When you place an order, we only process the data provided by you within the scope of the order form for the execution or processing of the contractual relationship, unless you agree to further use. The principle of data economy and data avoidance is observed by you only having to give us the data that we absolutely need to execute the contract or to fulfil our contractual obligations (i.e. your title, first name, surname, company, department, address, country, telephone number, e-mail).

Customer login

On our web page, we offer users the opportunity to create a customer account by entering their personal data. The advantage of the login registration is that you have access to complete product documentation and software downloads. When you visit our web page again, you do not have to enter your data again. The principles of data economy and data avoidance are observed, as only the data required for registration is collected. Data is subdivided into compulsory data and optional data. Compulsory data is marked as *.

Right to object

You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data. If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice or form-free, if possible to: PrivacyPolicy@technosoftmotion.com.If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your special situation.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.